Subject: Telephone Calls for Library Patrons Last Updated: 01/13/04
Category: Buildings and Grounds Supercedes: Section 2-2

I. POLICY

The Bedford Public Library System will not accept incoming telephone calls for library patrons or confirm their presence in the library.

Library patrons are expected to be courteous in the use of cell phones in the library.

II. APPLICABILITY

All library patrons, adults and children.

III. OBJECTIVE

To protect our patrons right to privacy and for their safety and security, personal information will not be made available over the telephone.

To provide an environment that is comfortable but conducive to study, patrons are asked to minimize noise from cell phones and pagers. 

IV. PROCEDURES

If a caller asks for verification or to speak to someone in the library, staff will:

Use of cell phones in the library

IV. EXCEPTIONS

Staff, volunteers, official visitors or speakers may receive phone calls.

In the event of an emergency, staff may take additional steps to locate a library patron for a phone call.